FAQ
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Orders are processed within 1–3 business days and delivered within 2–5 business days across the UAE. Complimentary delivery is available on UAE orders above AED 120.
Can I track my order?
Can I track my order?
Yes. A tracking number is provided by email once your order ships, along with a link to follow your delivery.
Do you ship outside the UAE?
Do you ship outside the UAE?
Yes — we now ship across the GCC. Delivery rates are AED 45 to Oman, AED 55 to Qatar, Bahrain and Kuwait, and AED 65 to Saudi Arabia. Please note the complimentary shipping offer above AED 120 applies to UAE orders only.
What if my order arrives damaged or incorrect?
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at nifiquebysasa@gmail.com with your order number and a photo of the issue, and we'll make it right.
Returns & Refunds
What is your return policy?
What is your return policy?
Returns are accepted within 7 days of purchase for items that are sealed, unused, and in their original packaging. Opened or used items cannot be returned. To start a return, email nifiquebysasa@gmail.com with your order number and reason for return.
How long do refunds take?
How long do refunds take?
Once your returned item is received and inspected, refunds are processed to your original payment method within 7–10 business days.
Payments & Discounts
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay for faster, secure checkout.
Is there a discount for first-time customers?
Is there a discount for first-time customers?
Yes — use code NEWUSER10 at checkout for 10% off your first order, storewide.
Product Care & Authenticity
Are your fragrances authentic?
Are your fragrances authentic?
Yes. Every Nifique fragrance is handcrafted in the UAE using genuine, premium ingredients — no compromises.
How should I store my fragrances?
How should I store my fragrances?
Keep bottles away from direct sunlight and extreme heat to preserve their quality and longevity.
Still Have Questions?
Email us at nifiquebysasa@gmail.com or reach us on WhatsApp/phone at +971 54 347 4686.